Having Issues With Your Root7 Bottle?
We're very sorry to hear that. Please see below for some frequently asked questions and top tips to help you fix them.
If you are still having any problems then please do not hesitate to contact us
We hope to resolve your issue quick and painlessly :)
We strongly recommend you wash any product you purchase before use (not just ours!). You never know how long it has been sat in storage for or if it has been touched in shops before being sold. So it gives piece of mind to give a quick rinse for a fresh start. Follow the below instructions for a quick clean, if you have access to a bottle brush then even better to keep your bottle in tip top condition.
Add soap to bottle
Scrub well around the inside and outside of the drinking rim
Half fill with warm water, screw on lid tightly and shake. Rinse out the bottle until all soap is washed away.
All our bottles are made from FDA approved food safe 18/8 Stainless steel. This is great for the planet as it doesn't add more plastic to landfill and it's good for you too as it's BPA free.
While being a wonderful material it can sometimes leave a steely taste. Root7's bottles undergo a deep cleaning electrolysis process during production to help against this however some people are more sensitive to this metallic taste than others.
We understand this can feel a bit alarming if you're not expecting it and we apologise for any discomfort caused. Please be assured this is normal for steel products and totally food safe.
But don't worry the taste is easy to remove. Simply follow our instructions below on how to wash your bottle. And for more sensitive mouths, try our deep cleaning method.
We hope these methods work solve any problems you may be experiencing and appreciate you taking the time to wash your bottle, it means less waste and additional deliveries which is great for the planet.
If you have any problems then please get in touch at wecare@root7.com
You heard right, the magic metal taste remover is good old tea.
Simply leave a tea bag in warm water over night in your bottle and the tea will naturally counter the unwanted steely twang.
We find this method an effective and natural solution, if however the taste persists then please try a 'deep clean' as seen below.
If you are sensitive to metallic taste then a deep clean is the best method for you. Simply follow the method below using Bicarbonate of Soda (baking Soda for those in the United States).
First wash your bottle with soap as above. If a metallic taste persists then try a deep clean with Bicarbonate Of Soda.
Add 2-3 teaspoons of Bicarbonate of soda to your bottle. Fill half way with water and shake well to dilute mixture. Fill bottle fully and loosely screw on the lid.
Leave the diluted soda water in your bottle overnight (can leave for longer for a deeper clean). Thoroughly wash out your bottle with hot soapy water to remove any bicarbonate.
We have noticed that occasionally white marks may appear on the Chameleon bottle. These are pressure marks caused from light rubbing against hard surfaces. Worry not as these are not scratches and there is a method to 're-set' your coating to remove these marks.
Simply fill your bottle with boiling water to set the bottle fully white. *please be careful, bottle will get hot*
Empty the bottle and fill with icy cold water and watch as the white marks close up like magic.
