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Return Policy
30 days
Description
Every OneBottle® comes with a lifetime guarantee!
Built to Perform. Designed to Impress.
Double walled stainless steel water bottle with an internal copper coated layer for added performance and insulation. The unique and stylish design is combined with high-quality finish allowing water to be kept cold for 30 hours and it stays hot for 20 hours.
CARE: Hand Wash Only
SIZE: 500ml
25.5 x 7 cm
Every OneBottle® comes with a lifetime guarantee!
Just follow this link and fill in the form to register your OneBottle®
We believe in the Copper insulation of our OneBottle®. To back this up we have provided a Lifetime guarantee that covers the performance of your OneBottle® for hot and cold retention.
Lifetime Guarantee
Our Lifetime Guarantee is our promise that if you have a problem with your OneBottle® with regards to hot and cold performance we will find a solution for you. No questions asked.
How Long Is "Lifetime"
Lifetime refers to the estimated lifetime of the product. Uniquely, we're actually handing the definition of this product lifetime over to you! We trust that you have a fair opinion of the product's life expectancy. If you think your circumstance warrants action, simply let us know.
What's Covered?
Our guarantee covers against manufacturing defects.
This guarantee only applies for purchases through our website and Amazon, we will have a receipt of your payment if purchased through these channels.
Is Accidental Damage Covered?
Unfortunately we cannot cover accidental damage such as bumps from dropping or scratches to the finish/paint.
How do I get in touch?
Please contact us here or use our live chat function.
Delivery & Returns
Delivery
Orders to the UK mainland above £40 will receive FREE delivery!
This is sent with Royal Mail on a 2 working day service. If you want to select next day express services you can do this when you checkout.
Here are the costs:| Destination | Method | Timescale | Cost |
|---|---|---|---|
| UK | Express | NEXT WORKING DAY (Orders before 1pm) Mon-Fri |
£4.50 - Royal Mail £6.00 - Parcelforce |
| UK | Standard | 2 Working Days | £2.50 - Royal Mail |
| EU | Standard | 3-5 Working Days | Price calculated at checkout* |
*dependent on the weight of order & location, EU delivery charge is determined at checkout.
If you are not going to be in or have special instructions please fill out at checkout and we will pass these on to the courier.
Returns
Return your item to us for a refund (the initial delivery charges are non-refundable) or an exchange within 30 days from date of dispatch (not order date) if you have changed your mind.
Return address is on the slip provided on delivery. Please fill out the form to send back to us if you have changed your mind.
Any manufacturing issues/damages received can be refunded upon inspection. We ask for you to please send photos to website@root7.com and we will contact you with next steps.
Trade
Working with Root7 could possibly be the most fulfilling, exciting and fun thing that has ever happened to your business! Ok, we might be talking it up somewhat but what we can promise your business is access to amazing new products, good profit margins, beautiful imagery and great customer service.
If you are a new customer registration is very easy. Follow this link to find the steps to get in contact with us. If you get stuck at any point please call us on 0845 500 1215
